Does My Address Need to Be Where I Live, or Can I Use a Mailing Address?

Short answer: yes—use the address where you actually live, not a P.O. box, and not a relative's or friend's mailing address, even if that's where you receive mail.

Here's why it matters.

Use the address where you actually live. During setup, we ask for your home zip code because it determines which state's health insurance marketplace you're shown and which plans you're eligible for.

Health plan availability, networks, and pricing are all tied to where you actually reside — using a different mailing address can show you plans that aren't actually available to you, or that you're not eligible to enroll in.

If you've moved, your address in StretchDollar needs to be updated, since a new state or ZIP code can change which plans you see (and, if your employer uses Smart Rates, your allowance). Starting November 1, you can update it yourself when you start your renewal for next year: the first step asks you to confirm your information, including your home address. Need it changed at another time of year? Email [email protected] with your new address and we'll update it. It's also a good idea to let your employer's Admin know.

Still not sure which address to use, or have a situation that doesn't fit the above? Email [email protected] and let us know your situation, and we'll help you sort it out.