Does My Address Need to Be Where I Live, or Can I Use a Mailing Address?

Short answer: yes—use the address where you actually live, not a P.O. box, and not a relative's or friend's mailing address, even if that's where you receive mail.

Here's why it matters.

Use the address where you actually live. During setup, we ask for your home zip code because it determines which state's health insurance marketplace you're shown and which plans you're eligible for.

Health plan availability, networks, and pricing are all tied to where you actually reside — using a different mailing address can show you plans that aren't actually available to you, or that you're not eligible to enroll in.

If you've recently moved, use your new address, not your old one — and let your employer's Admin know, since a state change can affect which plans are available to you going forward.

Still not sure which address to use, or have a situation that doesn't fit the above? Email [email protected] and let us know your situation, and we'll help you sort it out.